OUR STORY
ABOUT THE FOUNDER
Claudia Bonaiuto is the Founder and Managing Director of Bespoke Hospitality Groupe. She is the ultimate advocate for her clients’ and employees’ success and growth. An innovator, she thrives on identifying new market opportunities and turning them into outstanding customer performance.
As a seasoned professional with almost 20 years of experience in leisure sales, Claudia has developed and executed sales strategies in multiple types of properties across the US and Caribbean markets, while maximizing REVPAR and increasing market share.
Claudia has held senior sales positions at several large brand properties such as Omni Hotels and Resorts, Starwood Hotels & Resorts, Wyndham and Hilton. Her experience with independently owned properties includes Karisma Hotels & Resorts in the Mayan Riviera, the iconic Fontainebleau Miami Beach and the Wymara Resort and Villas in Turks and Caicos.
Travel and hospitality are not just a profession but also a personal passion. A native of Italy who lives in Miami, Claudia loves to travel and has visited over 25 countries.
WHO WE ARE
Covid-19 has impacted every business in the world, and the hospitality industry incurred some of its worst effects. Claudia observed that many hotels were no longer able to keep a full-time sales force, while needing help with sales and customer relationships more than ever. It felt like the right time to step in and Bespoke Hospitality Groupe (BHG) was born.
We are a seamless extension of a hotel’s sales team engineered to strengthen customer relationships, drive sales and maximize profits, while providing a superb customer service level.
Comprised of seasoned experts in the hospitality industry, BHG offers access to the most innovative sales techniques and solutions, visionary thought leadership and robust execution, all through one easy partnership.
BHG works with clients from strategic proposal through complete project implementation. BHG creates one-of-a-kind, completely customized concepts for every property, establishing them as a market leader in the industry and creating sales expansion.